FAQ

for
Casa Naranja
 

Casa N'aranja is our privately owned holiday home and we aim to visit there at least twice a year to ensure our villa is maintained to our high standards.

Casa Naranja is our privately owned holiday home, lovingly maintained by ourselves as our home from home, all the photos you will see on this web site are our own home (unless otherwise stated). We aim to visit Spain at least twice a year to ensure our town house is maintained to our high standards. We try to provide as many little extras as we can, such as a small selection of CD’s, DVD’s & books for all the family, a few children’s toys to make them feel at home & a selection of board games. There is a cool box, ice packs & picnic mat to use for days out at the beach or water parks, tennis rackets, football & Sony PS1 with a selection of games to keep the children happy. We have Sky TV so dad does not have to miss any sports action.
A security safe is provided to keep your money, passports & any other valuables secure during your stay.


Q. How do I find Casa Naranja & how long will it take to drive there?

A. View a detailed map with directions
Casa Naranja is a ten minute drive from Murcia, San Javier Airport & a thirty minute drive from Alicante Airport, both of which are served by many low cost airlines.

An airport pick-up/drop off service can be arranged with our management company
Murcia, San Javier €30
Alicante €60
Please ask for further information.


Q. Do you have someone we can contacted of we need assistance?

A. We have a local management company – Costa Blanca Holiday Services – who look after Casa Naranja & our guests in our absence. They are on hand in case guests have any questions whilst staying at Casa Naranja, contact details will be provided on arrival. Someone from the company will meet you at our house to exchange keys & to collect the security deposit. You can then arrange what time you need to vacate the property & the final inspection when your holiday/vacation comes to an end. They will also give you general advice on where to buy your groceries to where to find a local pharmacy should you need one.


Q. Where is the nearest grocery store?

A. We are very fortunate at El Mojon as we are just a two minute drive from a Carrefour Express, situated in Pilar de la Horadada or just a five minute drive from a large shopping mall called Dos Maris. It is just off junction 777 on the AP7 & has all the major shops along with a cinema & bowling/snooker & games arcade.



Q. Are there any extras which are not included in the rental rates?

A. Our rental rates do not include flights, car hire, travel insurance & attraction tickets, we have provided information as to where to obtain these other components.
We do offer optional extras, a welcome pack of groceries & a mid-term clean. The welcome pack can be tailored to suit any requirements from making sure flowers & champagne are there waiting for your arrival or just the basics to start your holiday off.
Basic welcome pack €7 or a welcome pack with wine €10
Flowers €30
Champagne €25
A full range & price list is available on request.

We can also provide a cot, high chair, car seat or stroller if booked well in advance of your holiday with us for a small charge, a baby monitor & night lights are provided free of charge.


Q. Are towels & linen provided?

A. Yes, we provide the towels & linen with the exception of beach towels.


Q. What do we NOT have to take?

A. We have provided a hair dryer, an iron & ironing board, there is a washing machine with drying facilities to help lighten your packing. A map of the Costa Blanca region & two books on the local area are provided to help plan your holiday/vacation trips.
There is an initial supply of paper products such as toilet tissues.


Q. What DO we have to take?

A. We suggest you bring your own beach towels for trips to the beach & water parks. As Casa Naranja is booked on a self-catering basis you should take personal toiletries such as shampoo, shower gel etc.
You will also need washing up liquid & laundry detergent.

There are several grocery stores within a few minutes drive of the property where these products can be purchased.


Q. What about cleaning?

A. The house is cleaned before & after each visit by our management company. However guests are required to take good care of the property & leave it in a clean & tidy condition at the end of the holiday. Mid-term clean, fresh towels & linen can be arranged for the cost of €55.
Q. What is the security deposit for & how much do you require?

A. Whilst most of our guests are very respectful of our house, some may not be & may cause negligent damage so we have to cover ourselves just in case this rare instance occurs. A deposit of £100 or €150 will be required on arrival at the property, it will be returned on the departure day subject to an inspection of the house by our management company & that the house & its contents are in the same condition as on your arrival. Any damage, breakage, excessive use of the utilities or leaving the property in a condition that warrants extra cleaning will be made good from the security deposit.


Q. What is your policy on smoking & pets?

A. We have a non-smoking policy through out the house, however an ashtray is provided for use on the top terrace only but we do ask that you dispose of all cigarette stubs & do not leave this to our management company.
As a courtesy to guests with allergies our house has a strict NO PETS policy. Any evidence of guests smoking in our house or pets will result in the immediate loss of your entire security deposit.


Q. Is payment per person?

A. No, payment is for the house & its facilities.


Q. Who has use of the property?

A. Only those persons named on the booking form are allowed to use the property & its facilities. All bookings are taken solely at the owner’s discretion.


Q. What are your payment terms?

A. A deposit of £150 or €200 (NON-REFUNDABLE) is required to secure your booking & should be enclosed when returning the Booking Form. Your booking confirmation will be sent to you & an invoice for the balance will be sent eight weeks before the commencement of your visit. The balance of your rental will become payable six weeks before departure. If a booking is made less than six weeks before departure then the full amount is payable at the time of booking.


Q. How do I book your property?

A. A provisional booking can be made by a phone call or email & held for a maximum of five days to allow time for your completed Booking Form & deposit or full payment to be received. A confirmation letter or email will then be sent to you for your booking.

Q. Do I need travel insurance?

A. We strongly recommend that as soon as any component of your holiday/vacation is booked that full travel insurance is taken out to cover any cancellations, fees and/or any losses which may occur. Any claim for compensation, loss or injury must be directed to your insurance company.

Guidance: The owners has recommended to or notified the tenant of the following

ALL BRITISH CITIZENS REQUIRE A FULL 10-YEAR PASSPORT VALID FOR THE DURATION OF YOUR VISIT. A FULL 10-YEAR OR 5-YEAR PASSPORT FOR CHILDREN, CHILDREN CAN NOT BE NAMED ON THE PARENT’S PASSPORT, THEY MUST HAVE THEIR OWN. IT IS THE HOLIDAY MAKER’S RESPONSIBILITY TO MAKE SURE EVERYONE HAS THE CORRECT DOCUMENTATION FOR TRAVELLING.


Q. Is there a house alarm?

A. No but there are security grills over all the doors & windows, we do provide a security safe to store money, passports & any other valuables.
There are smoke detectors through out the house, a fire extinguisher & first aid kit.